Frequently Asked Questions

CSV import is supported for learners, qualifications, certifications and invoices. Your onboarding includes a 30-minute call where we map your actual exports — including the messy ones with merged cells and a header row three rows down. You don't have to tidy them up first.

29 common UK qualifications ship as seeds and 15+ awarding bodies are pre-loaded, but you can add bespoke qualifications under any awarding body — including your own internal awarding body for in-house programmes that nobody else accredits.

No. An assessor sees only the learners they're assigned to. Six roles ship out of the box — Admin, Programme Manager, Admissions Officer, Assessor, Finance and Viewer — each with 40+ granular permissions you can edit, or you can build custom roles from scratch.

You get a full export on cancellation and a 30-day grace window, then permanent deletion on request as GDPR requires. No contract, no notice period — cancel from billing settings and the account runs to the end of the cycle you've paid for.

A guided setup wizard, a sample-data workspace to learn on before you touch live records, then your CSV mapping call. Most centres are running their real cohorts within a week.

Pearson, NCFE, ProQual, City & Guilds, OCR, AQA, Highfield, Qualsafe, Innovate, OCN London, Gateway Qualifications, ABE, AAT, IOSH, NEBOSH, RoSPA — among others. 15+ at last count. You can add your own awarding bodies and qualifications at any time.

Yes. The catalog seeds 29 common UK qualifications (NVQ Levels 2/3/5/6/7, CPD short courses, apprenticeships, renewable certs). You can add bespoke qualifications under any awarding body, including your own internal "Awarding Body" for in-house programmes.

Every certificate with an expiry date appears on the Renewals dashboard. Send reminders manually (one-click email or "mark as sent") at whatever cadence you choose — 90, 60, 30 days, or whenever fits your awarding body's rules. Bulk-send to all expiring certs in a window.

Yes. Encryption at rest and in transit, daily backups, per-tenant isolation (your learners live in your own database boundary), role-based access (assessors only see their assigned learners), and a full audit log of every admin action. CSV exports available for any data subject request.

CSV import is supported for learners, qualifications, certifications, and invoices. If your file shape is unusual, we'll get on a call and help you map columns — it's included in onboarding.

Yes — the Assessor role uses row-scoped permission (view_learners_assigned). An assessor only sees learners where they're marked as the assigned assessor. Programme Managers and Admissions Officers see the full institute. Permissions are editable per role.

Yes — 14 days. Cancel anytime; export everything to CSV on the way out.

Unlimited learners, the full enquiry-to-certification workflow, the awarding body catalogue, renewal reminders, invoicing, and core reporting. The free trial stays free for 14 days.

Four tiers — Starter (upto 3 staff), Studio (up to 6 staff), Practice, Academy and Institute (Custom). See the live pricing on the Pricing page.

Yes — no contracts, no notice period. Cancel from your billing settings and your account stays active until the end of the current billing cycle.

Your workspace stays alive for next 14 days after cancellation — you can keep viewing and exporting everything. If you want to wipe completely, request a full account deletion from your billing settings or email support; we permanently delete within 30 days as required by GDPR.

Yes. Onboarding includes a guided setup wizard, a sample-data tour, and a 30-minute call with our team to map your existing data exports into LogMom's structure. We've migrated institutes from Excel, Google Sheets, and bespoke Access databases.

Yes. Upload your logo, set your colour palette and address; offer letters, appointment letters, experience letters, and invoices are auto-branded.

Out of the box: Admin, Programme Manager, Admissions Officer, Assessor, Finance, and Viewer. Each role has 40+ granular permissions that you can edit, or you can create custom roles from scratch. Row-scoped permissions (e.g. assessors only see assigned learners) are supported.

Yes. Create invoices in GBP, any other currency, attach to a learner or company, track payments and partial payments, issue credit notes and refunds, and email PDFs with a public payment link. Recurring invoices for tuition instalments are supported.

Yes — the workspace is fully responsive. Admins typically use a laptop, assessors often use tablets in classrooms, and learners receive invoice / certificate links on their phones.

Latest Chrome, Edge, Safari, and Firefox (within the last 2 major versions). Internet Explorer is not supported. For best performance we recommend Chrome or Edge.

UK-based infrastructure, encrypted at rest (AES-256) and in transit (TLS 1.2+). Automatic daily backups retained for 30 days. Each tenant has an isolated database boundary — your learners are never co-mingled with another institute's data.

In-app Support page (raise a ticket directly from any screen) and email. Ticket replied within few hours to 1 business day. Onboarding includes a personal walkthrough.