Enquiries
Every way someone can contact you, in one queue.
Web form, phone note, email, walk-in — same inbox. Duplicates merge, each enquiry has a named owner and a next action, and no lead dies in somebody’s personal mail while they’re on leave.
The same person twice? We catch it.
When a learner submits the web form and then rings you, LogMom spots the match on email or phone and merges the two into one enriched record — with both sources visible, so nothing is lost.
- Matches on email + phone + name across all channels
- Merges preserve both sources in the audit trail
- Owner and status carry across the merge
- You can un-merge if the match was wrong
Every enquiry has an owner and an SLA.
Routing rules assign the right person the moment an enquiry arrives — by course, region, or channel. An SLA clock starts ticking so nothing sits untouched.
- Route by course, region, source, or round-robin
- SLA clock per enquiry — configurable per team
- Auto-email to the owner on assignment (self-assign included)
- Escalation rules for anything untouched past its SLA
From logged to converted, in a straight line.
Every enquiry moves through a small, sensible pipeline: logged → contacted → qualified → approved. You always know what the next step is, and who owns it.
- Kanban or list — your team, your view
- Every stage change is timestamped in the timeline
- Approval fires an enrol-to-learner in one click
- Reports show conversion + time-to-approval by owner
The full list, included on every paid plan.
No feature caps, no upgrade prompts. Pick a tier by team size — the product doesn’t change between plans.
Enquiry features13 items
- Unified enquiry inboxYes
- Web-form captureYes
- Walk-in captureYes
- Auto de-duplication (email + phone match)Yes
- Named-owner assignmentYes
- Round-robin + rule-based routingYes
- SLA clock per enquiryYes
- Full communication historyYes
- Source tagging (web · phone · referral)Yes
- One-click convert to learnerYes
- Conversion funnel reportsYes
- Unlimited team membersYes
- Enquiry CSV exportYes
Security6 items
- GDPR consent captureYes
- Row-level access scopingYes
- Attributed action audit trailYes
- Assignment email notificationsYes
- Branded email templatesYes
- Configurable notification recipientsYes
Advanced features6 items
- SLA escalation rulesYes
- Auto-assignment on submissionYes
- Team comments per enquiryYes
- Global search across every channelYes
- Saved filters per teamYes
- Un-merge safety netYes